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Refund Policy

Refund Policy for Snug Nest

At Snug Nest, we strive to ensure our customers are completely satisfied with their purchases. We understand that sometimes things don’t go as planned, and we’re here to help. Please review our refund policy below:

Eligibility for Refunds

Refunds are available under the following circumstances:

  • Defective or Damaged Products: If the product arrives defective, damaged, or not as described, you may request a refund or replacement.

  • Incorrect Items: If you receive the wrong item, we will arrange for an exchange or refund.

  • Shipping Issues: If the product is lost or significantly delayed beyond the estimated delivery timeframe (2-7 business days), you may be eligible for a refund.

Refund Request Process

To request a refund, please follow these steps:

  1. Contact our customer support team at Contact@shopsnugnest.com within 7 days of receiving the product.

  2. Provide the following details:

    • Order number

    • Description of the issue (e.g., defect, damage, incorrect item)

    • Photos or videos of the product, if applicable

  3. Once your request is reviewed and approved, we will guide you through the next steps.

  4. Returns for Defective or Damaged Items: If a return is required, we will provide you with a return shipping label or instructions. Please ensure the product is returned in its original packaging.

  5. Non-Returnable Items: Certain items, such as personalized or final sale products, are non-returnable unless they arrive damaged or defective.

  6. Refunds will be processed within 7-10 business days after the returned item is received and inspected.

  7. Refunds will be issued to the original payment method. Please note that the time for funds to appear in your account may vary depending on your bank or payment provider.

  8. Order Cancellations: Orders can only be canceled within 24 hours of purchase. After this period, the order will be processed, and standard refund policies will apply.

  9. Shipping Costs: Refunds for shipping costs may vary depending on the issue. If the error is on our side (e.g., defective product, wrong item), shipping costs will be refunded.

  10. Third-Party Fulfillment: As we operate on a drop shipping model with trusted suppliers, all refunds and returns are subject to supplier approval. We will liaise with our suppliers to ensure a smooth resolution

  11. If you have any questions or concerns about our refund policy, please don’t hesitate to reach out to us at contact@shopsnugnest.com. We’re here to help!

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